Outsourced IT Support

Outsourced IT Support IT is now an integral part of any business and a partnership with Cortec provides many advantages for any business. A large proportion of our IT Support clients are based in London and are relying on Cortec to not only provide daily assistance and support but to help them move their business…


What Cortec understands about customer satisfaction

Customer satisfaction is a key differentiator in a sea of other IT companies. There is a lot of technical ability out there, not all of it very good at understanding business requirements or human interaction.
We take customer’s feedback seriously (including regular account management meetings) and act upon reasonable requests. What’s the point of listening if you’re not going to act on feedback and move forwards?


Surface Pro 3 update has so much new stuff for sysadmins, we can’t fit it all in one headline

Microsoft has released a significant new firmware update for Surface Pro 3 fondleslabs, the second to arrive this month. As explained in a blog post by Redmond’s JC Hornbeck, the latest update to the Surface Pro 3’s Unified Extensible Firmware Interface (UEFI) adds new features for enterprise customers but only minor improvements for consumers. With the update…


Transferring FSMO Roles

To check which server currently holds the FSMO, from the command prompt run Netdom Query FSMO To transfer the FSMO roles: Transferring the Domain-Specific Roles: RID, PDC, and Infrastructure Master Click Start, point to Programs, point to Administrative Tools, and then click Active Directory Users and Computers. Right-click the icon next to Active Directory Users and Computers, and then click Connect…