Website Privacy Policy

Who are we?

Cortec IT Solutions Limited, Company Registration Number: 4715152 (hence referred to as “Cortec IT”, “Cortec”, “We” or “Us”), provide IT Support and online services predominantly to companies based in London and the South East.

 

What does this policy cover?

This policy specifically documents how we attain and use information via our website, should you sign a support contract with us, we will supply our company privacy policy that supersedes the website privacy policy.

We are committed to ensuring that your privacy and information is protected. If/Should we ever ask for any personally identifying information when using any Cortec website(s) or online services, you can be completely assured that it will only ever be used in accordance to our privacy and cookies policy.

This policy sets out:

  • The type of personal and technical data that we collect
  • Cookies and how/why we use them
  • How and why we collect any personal data
  • Who we share your personal data with
  • How long we keep your data for
  • What rights you have in relation to your data

 

What personal data do we collect?

We collect the information that is necessary to deal with your enquiry. The contact form on our website collects: Your Name, Company, Phone, Email and any message that you leave.

Our website actively uses cookies to collect personal data and how you as a user interacts with our website(s).

 

What technical data do we collect?

We also use Google Analytics to log website traffic and site interaction, this data helps us track the number of visitors that each of our websites attains over a monthly period and how said users interact with our websites.

 

How do we collect personal data?

We collect personal data directly from you, this happens when you fill out the contact form directly on our website.

Sometimes we may be passed details by recommendation or word of mouth, your details may be passed to us from a mutual contact where there is a genuine expression of interest in our services.

 

Cookies

When you visit a Cortec IT website(s), Cortec make use of “cookie technology” to try and make the user experience of the website personalised, simple and meaningful.

Cookies are small snippets of information which are issued to your computer/system when you visit a website. Cookies store and often track information about how you use and interact with a website.

Most of the cookies that Cortec use will last for the duration of your web session and will expire once you exit the site. Other cookies are in place to remember you and how you interacted with our site if you were to return.

Some of the cookies on our site are provided by third party tools that are used to deliver services on our behalf.

Please be aware by blocking access or deleting cookies used on Cortec IT website(s) you may be limiting the functionality and user friendliness of our websites, and such will not get the full experience of using one of our websites.

We have documented the types of internal and 3rd party cookies that we use on our websites.

Cookie Name Purpose / Description Session Cookie? Expiry
Cookie Consent displayCookieConsent Once a user has been informed about cookies a cookie is stored to track that you have seen the message, and it won’t be shown again. Yes N/A
PHPSESSID To identify your unique session on the website Yes N/A
_drip_client_ Remembers previous actions when browsing a page again during the same session Yes N/A
Google Analytics _ga Used to distinguish users. No 2 Years
_gat This cookie is a part of Google Analytics, according to documentation it is used to throttle the requests. No 1-10 Mins
_gid Cookie name is asssociated to Google Analytics. It stores and updates a unique value for each page visited by a user. No 24 Hours
.gstatic.com CONSENT gstatic.com is a cookieless domain to deliver static content for Google. Google has off-loaded static content (JavaScript code, images and CSS) to a different domain name in an effort to reduce bandwidth usage and increase network performance for the end user. No 10 Years
NID Used by Google to store user preferences and information to offer them personalized services when using Google maps. No 6 Months
WordPress wordpress_logged_in_ WordPress cookie for a logged in user. Yes N/A
wordpress_sec_ To keep you logged in to our site. Yes N/A
wordpress_test_cookie This cookie is used on sites that are built with WordPress. It tests whether or not the browser has cookies enabled. Yes N/A
wp-settings-1 WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. No 1 Year
wp-settings-time-1 WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. No 1 Year
devicePixelRatio This cookie records your device’s pixel ratio. If your screen resolution is a retina or Hi DPI screen, then the website may choose to serve you higher resolution graphics. Yes N/A
Cloudflare.com _biz_flagsA Optimizely 3rd party – Cookies are used to remember users’ settings as well as for authentication and analytics. No 1 Year
_biz_nA  Optimizely 3rd party – Cookies are used to remember users’ settings as well as for authentication and analytics. No 1 Year
_biz_pendingA  Optimizely 3rd party – Cookies are used to remember users’ settings as well as for authentication and analytics. No 1 Year
_biz_sid  Optimizely 3rd party – Cookies are used to remember users’ settings as well as for authentication and analytics. Yes N/A
_biz_uid  Optimizely 3rd party – Cookies are used to remember users’ settings as well as for authentication and analytics. No 1 Year
optimizelyBuckets 3rd party Cookie that is set by the Optimizely website optimisation plaftform. It is used to store the page variants assigned to a user. No 10 Years
optimizelyEndUserId 3rd party Cookie that is set by the Optimizely website optimisation plaftform. This cookie is a way for cloudlare to uniquely identify each user. No 10 Years
optimizelySegments This cookie is defined by Optimizely website and optimisation plaftform. It holds audience session information for a visitor. The cookie is used for performance purposes. No 10 Years
__cfduid This cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the specific visitor’s machine is trusted (e.g. because they’ve completed a challenge within your Challenge Passage period), the cookie allows us to identify that client and not challenge them again. It does not correspond to any user ID in your web application, and does not store any personally identifiable information. No 5 Years

 

Who do we share your data with?

We do not and will not share any of the data that we collect with anyone unless you have specifically requested us to do so in writing.

Should you should you sign a support contract with us, we will share your information with 3rd parties essential to delivering our service, these suppliers will be listed in our client privacy policy.

 

How do we keep your data secure?

Cortec IT are committed to ensuring that all information attained is held securely. In order to prevent unauthorised access or disclosure we have implemented a number of physical, electronic and managerial procedures in place to ensure the security of the information that we collect online.

 

How long do we keep your data for?

From your initial enquiry, we keep your data for 3 months. There may be instances where we keep your data for longer in the case that we deem there is an active interest in our services.

 

What rights do you have relating to your data?

  1. You have the right to clear information about how we use your data
  2. You have the right to access the personal data that we hold on you
  3. You have the right to correct or remove all or any part of your data
  4. You have the right to stop us from processing your data completely, we can still store it but we cannot use it any further
  5. You have the right to restrict certain types of processing, for example if you no longer want to be contacted via a certain medium

 

How to get in touch about your data.

If you have any questions about what data we hold on you or if you wish to act upon any of your rights, please contact us via email into: gdpr@cortecit.co.uk

 

Third party websites.

Cortec IT does not hold any responsibility for any websites that are referred to or linked from its own website(s). All information gathered and used via these external websites are not subject to our privacy and cookies policy.

Cortec IT Solutions Limited’s policy document is prone to change and it is highly recommended that you check our privacy policy from time to time to ensure that you’re aware of our data collection and usage.