1. You only talk when something’s wrong
A good IT support firm will perform preventative maintenance to reduce the chance of things breaking in the first place. In short, your IT Support should be more than the emergency services for your business computers because by then it is invariably too late. You should feel able to turn to them for advice whenever you need it.
The majority of Cortec’s clients enjoy the benefit of a scheduled monthly site visit to maintain their systems and perform any preventative maintenance. Cortec also operate a pre-emptive strike policy to discuss any IT requirements and concerns.
2. There is always an excuse for why they haven’t called you back or why they can’t come to site.
This is a pretty clear sign that they feel they don’t need to impress you any more. Moreover, you are now the client they can count on to keep paying the bills. Perhaps they are overworked, maybe they are understaffed, maybe the one person that knows what to do is on holiday or the golf course. Either way, it’s time to have a chat.
Cortec don’t wait for your calls, we pride ourselves on our proactive account management and any callouts are directly controlled by the head technician.
Don’t take our word for it, checkout our testimonials or give us a call on 0208 467 9222
3. They only just meet their SLA’s
Your SLA is part of your contract and stipulates how long you’ll have to wait for a response or to get things fixed. A good support company will aim to exceed this level of service, if your current provider is only just sneaking inside the time limits when you need help, it might be a sign that things are taking a turn for the worse.
The staff and management at Cortec are very proud of our actual response times compared to our SLA’s and work hard to ensure they are among the best in the industry. Every client is unique, therefore SLA expectations are always discussed prior to signing the contract.
We have worked very hard over the last 10 years to be in a position to offer your business a level of support considered by our clients to be outstanding.
4. They don’t seem to be interested in moving your business forwards
Business IT changes fast. If your support company refuses to support new technology, you should find one that will. Quite simply, these things aren’t going away and can bring big benefits to your business (think smartphones, pads, cloud), your IT Support should be helping you to find ways to utilize them.
Cortec are at the forefront of enabling our clients to take advantage of new technologies, we led the way in supporting remote workers and setting up and supporting mobile devices such as smartphones and pads as part of our basic support packages.
Look around the rest of the website then give us a call on 0208 467 9222 to discuss your options. We think you will be surprised at the difference a good IT support company can make to your business.