Outsourced IT Support IT is now an integral part of any business and a partnership with Cortec provides many advantages for any business. A large proportion of our IT Support clients are based in London and are relying on Cortec to not only provide daily assistance and support but to help them move their business…Details
Customer satisfaction is a key differentiator in a sea of other IT companies. There is a lot of technical ability out there, not all of it very good at understanding business requirements or human interaction.
We take customer’s feedback seriously (including regular account management meetings) and act upon reasonable requests. What’s the point of listening if you’re not going to act on feedback and move forwards?
Does the thought of contacting your IT support provider fill you with dread? • Can you count on your IT support company as a professional member of your staff? • Are you encouraged to ask questions? • Do you feel comfortable enough to talk about all IT issues no matter how minor? • Are they…Details
1. You only talk when something’s wrong A good IT support firm will perform preventative maintenance to reduce the chance of things breaking in the first place. In short, your IT Support should be more than the emergency services for your business computers because by then it is invariably too late. You should feel able…Details
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Driver errors can cause Windows to crash or hang. Fortunately, there are multiple ways OSR can help you determine what’s wrong! Perhaps you have a crash or hang that you’ve tried to analyze, but just can’t discover the root cause. You might be on a QA team, a member of the IT staff, an engineer in a…Details
Microsoft has released a significant new firmware update for Surface Pro 3 fondleslabs, the second to arrive this month. As explained in a blog post by Redmond’s JC Hornbeck, the latest update to the Surface Pro 3’s Unified Extensible Firmware Interface (UEFI) adds new features for enterprise customers but only minor improvements for consumers. With the update…Details
Android 5.1 isn’t one of those massive life-changing releases that’ll have you tapping the ‘look for updates’ button frenetically for days on end; but nor is it one of those minor upgrades with only bug fixes and technical improvements. Here are the cool new features you’re going to get with the new Android—once it eventually…Details
Updated Google says security biz MCS Holdings has created unauthorized SSL certificates for some Google-owned websites. Anyone with these dodgy certificates could, in theory, set up a web server that masquerades as a legit Google site, and redirect people to the fake site by hijacking their DNS. Chrome and the latest Firefox web browsers should detect…Details
Google is finally adopting a standard that supports both mouse and touch navigation for its Chrome browser. If you’ve used a copy of Chrome on a Windows tablet recently then you’ll probably be familiar with the poor scrolling performance and general touch support, and it’s something Google will now address across all of its versions of Chrome.…Details