Our support package 1a standard price starts at £65/month per site
Please see below a full list displaying all services covered with Support package 1a.

Stage 1.
Full Telephone Support direct to a qualified engineer (9am – 5pm) = F.O.C
If problem remains unsolved, will automatically escalate to stage 2.
Stage 2.
Remote access will be established by a qualified engineer, this will = F.O.C
Result in an Inspection of the machine to analyse the problem, the Engineer
will then apply fixes to eradicate the problem.
If the problem remains unsolved this will escalate to stage 3.
9/10 IT problems can be resolved at stage 2.
Stage 3.
A site visit will be made by an engineer to diagnose and repair the = £40/Hr
Faulty system. This will take place within 48hrs from the time of the
Logged support call. This can also result in the machine being
Taken to our offices for further diagnose and repair.

Our support package 2a standard price starts at £100/month per site
Please see below a full list displaying all services covered with Support package 1a
.
Stage 1.
Full Telephone Support direct to a qualified engineer (9am – 5pm) = F.O.C
If problem remains unsolved, will automatically escalate to stage 2.
Stage 2.
Remote access will be established by a qualified engineer, this will = F.O.C
Result in an Inspection of the machine to analyse the problem, the
Engineer will then apply fixes to eradicate the problem.
If the problem remains unsolved this will escalate to stage 3.
9/10 IT problems can be resolved at stage 2.
Stage 3.
A site visit will be made by an engineer to diagnose and repair the = F.O.C
Faulty system. This will take place within 4hrs from the time of the
Logged support call. This can also result in the machine being
Taken to our offices for further diagnose and repair.

A Monthly site visit will also take place at a convenient time to optimise and update the server and all systems. This will result in Updated anti virus programs and relevant patches.

Our support package 3a price starts at £199/month per site
Please see below a full list displaying all services covered with Support package 1a.

Stage 1.
Full Telephone Support direct to a qualified engineer (9am – 5pm) = F.O.C
If problem remains unsolved, will automatically escalate to stage 2.
Stage 2.
Remote access will be established by a qualified engineer, this will = F.O.C
Result in an Inspection of the machine to analyse the problem, the
Engineer will then apply fixes to eradicate the problem.
If the problem remains unsolved this will escalate to stage 3.
9/10 IT problems can be resolved at stage 2.
Stage 3.
A site visit will be made by an engineer to diagnose and repair the = F.O.C
Faulty system. This will take place within 4hrs from the time of the
Logged support call. This can also result in the machine being
Taken to our offices for further diagnose and repair.
Stage 4.
Cortec IT will replace any faulty hardware on site within 24hrs. = F.O.C
This includes all internal computer components, monitors and
Peripherals.

A Monthly site visit will also take place at a convenient time to optimise and update the server and all systems. This will result in Updated anti virus programs and relevant patches