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Cortec IT Solutions was originally incorporated
in 2001 with the core ambition to provide a Superior level of
service to our clients support needs. This high level of service
enables us to combine our technical expertise with our client’s
requirements to provide an IT program that both streamlines and
develops your company’s computer systems.
Every one of our clients is issued with there own personal Account
Manager and designated support team, this allows us to provide
a personal and efficient service with a team that is both familiar
and up to date with you current IT configurations.
The Account Manager will hold involved meetings as required to
discuss progress and preventative measures as well as recommendations
for the improvement of your IT systems. This will also be held
with our technical manager if required to ensure clarity of issues
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Cortec IT provide a broad range of Technical
services, including –
- Free Telephone Support –
24/7 Available
- Cover for all IT issues, including hardware support,
software support (application installation, configuration and
troubleshooting)
- Remote user support for VPN, Wireless and other
connectivity methods.
- Regular remote monitoring – weekly remote
access to:
Identify improvements to efficiency and check for potential problems
Remote monitoring of core components such as backups and antivirus,
Remote administration - report generation of back-ups, antivirus
- On-site assistance with a qualified engineer
- Liaison with third party suppliers including ISP’s,
mail providers, domain registrars
and other vendors.
- Provide competitive quotes and
acquire hardware and software from vendors as required. This includes
all IT related items including new computers, servers, and network
related equipment.
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| IT Recycling
– Asset Management – Network Solutions – Data Processing |
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